RENTAL TERMS AND CONDITIONS
The minimum period of car rental in Thailand is 3 days. For Phang Nga area — 7 days. Car selection and booking are available only through your personal account after submitting a request on the website. Booking via email, phone, or other methods is not possible. -
REQUIRED DOCUMENTS
1. Original passport 2. Original international driving permit or national driving license with an English translation 3. Security deposit Photos of documents will be taken on-site. Original documents remain with the renter.
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DRIVER’S LICENSE REQUIREMENTS An international driving permit or a national license with an English translation is required.
- PAYMENT METHODS 1. Cash on delivery day (ONLY in Thai baht; USD/EUR possible if agreed in advance) 2. Visa/Mastercard on delivery day (3-4% fee, if supported by the rental company) 3. Deposit — ONLY paid in cash on delivery day (amount specified in the offer; USD/EUR possible if agreed in advance) *No credit card required
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PREPAYMENT METHODS:
1. PayPal (by any bank card, no needed PayPal account) 2. Thai bank transfer (if a renter has an account in a Thai bank) 3. SWIFT transfer to a Thai bank account
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For CIS / former USSR citizens: 1. PayPal (by any bank card, no needed PayPal account) 2. Transfer in RUB to a Russian bank card 3. Thai bank transfer (if a renter has an account in a Thai bank) 4. SWIFT transfer
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For Russian citizens:
1. Transfer in RUB to a Russian bank card 2. SWIFT transfer to a Thai bank account 3. Transfer to a Thai bank account (if a renter has an account in a Thai bank)
For Russian citizens outside Russia with international bank accounts:
1. PayPal (by any bank card, no needed PayPal account)
2. SWIFT transfer
3. Thai bank transfer (if a renter has an account in a Thai bank)
4. Transfer in RUB to a Russian bank card
Payment details will be provided separately. A manager will contact the renter.
- EARLY BOOKING Prepayment is required for bookings made 5+ days in advance. During peak season (Dec 23 – Jan 7): prepayment required from 2 days prior. Amount depends on the booking.
The rental company cannot guarantee specific color, mileage, or minor details, only the selected car class. If the reserved car cannot be delivered within the agreed timeframe for various reasons (accident, technical malfunction, overbooking, etc.), the rental company undertakes to: 1. Replacement with the same class (if available) 2. Upgrade to a higher class (with/without extra charge) 3. Full refund if no alternatives If the damage does not affect the vehicle’s mechanical condition or safe operation, the rental company reserves the right to provide the car with existing damage. The renter has the right to cancel the booking. The prepayment will be refunded partially or in full (depending on the booking and considered on a case-by-case basis). - CANCELLATION BY RENTER
1. With a prepayment (partial or full), the prepayment is non-refundable. Force majeure circumstances do not constitute grounds for a refund of the prepayment. 2. Without prepayment, penalties depend on the rental company. 3. In case of cancellation on the day of delivery, penalties depend on the rental company. 4. If the rental period is shortened a few days before delivery, the rental cost is either not recalculated or recalculated based on the new rental period (depending on the rental company). 5. Shortening rental period: no recalculation or depends on company. - NUMBER OF DRIVERS Multiple drivers allowed without extra charge. Each driver must have an original physical license. Age limits depend on the rental company. - INSURANCE All cars are covered by a full insurance with a deductible (excess). Terms depend on the rental company. The deductible amount is the maximum liability in case of damage or unknown fault. No additional insurance available. - CHILD SEATS Available upon request. - DELIVERY Delivery is available anywhere on the island. - DELIVERY PROCESS
1. The car is delivered by an English-speaking Thai staff member.
For delivery to a hotel/apartment, the renter will be contacted by the phone number provided in the booking or via WhatsApp, Telegram.
For airport delivery, the staff member will wait at the exit holding a sign with the renter’s first and last name.
*If the renter cannot be reached on the day of delivery, the rental company reserves the right to cancel the booking without a refund of the prepayment, if it has been made. The renter may reinstate the booking if the car is still available or choose another available option.
*If the renter is late on the day of delivery and has not informed in advance, an additional fee will be charged for rescheduling the delivery to another time or day. If the rental period is shortened, the total cost will not be recalculated.
*During peak season (December 20 – January 15), if the renter cannot be reached for more than 30 minutes on the day of delivery, the rental company reserves the right to cancel the booking without a refund of the prepayment, if it has been made.
2.Full payment for the entire rental period, the deposit and any additional charges is made upon receiving the vehicle.
3. Signing of the rental agreement. The contract is in English.
*Before signing the agreement, the renter must inspect the vehicle’s exterior and interior, record any existing damage (photo/video), and show it to the staff member.
Any damage discovered upon return (even if not caused by the renter) will be assessed on-site and the cost will be deducted from the deposit.
The fuel level on the day of delivery is specified in the agreement.
- DOCUMENTS PROVIDED 1. Copy of the agreement. 2. Insurance papers: NOT provided. 3. Car documents: NOT provided. - RETURN PROCESS
1.The vehicle must be returned at the same time and location as delivery. Any other arrangements must be agreed in advance and specified in the contract. Violation of the return terms will result in a monetary penalty. *Return in other provinces is not allowed (e.g., delivery in Phuket — return in Phuket). *An additional fee is charged for each extra hour of rental in case of a time difference, in accordance with the rental agreement. *If the vehicle is returned several hours earlier than the delivery time, no refund will be provided. *If the return is made in a different area, an additional fee may apply. 2. After inspection of the vehicle, the deposit is refunded to the renter in full or in part, depending on the condition of the car. The deposit is refunded in the same currency in which it was paid. 3. The renter must return the vehicle with the same fuel level as at the time of delivery; otherwise, the renter will pay the difference in cash according to the rental agreement. 3a. If the fuel level is higher, the difference is not reimbursed. *Early return before the date specified in the contract is possible without a refund for unused rental days, or with recalculation of the daily rate based on the actual rental period (depending on the rental company).
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RENTAL EXTENSION Must be requested at least 1 day before rental end. Possible only if the car is available. - ACCIDENTS 1. In the event of a road accident in Thailand, the renter must contact the rental company using the phone number specified in the contract (English/Thai) or rental manager. 2. The manager will provide instructions, and the renter must wait for the insurance company to arrive to officially record the incident. *If the renter does NOT report the accident and resolves the issue independently, any damage found upon return will be assessed at that time and the cost will be deducted from the deposit. Full responsibility lies with the renter, as the insurance case was not recorded. *If the renter reports the accident but the other party leaves the scene before the insurance company arrives, full responsibility lies with the renter, as this is considered a case where the responsible party cannot be identified.
All parties involved must remain at the scene. If the vehicle sustains minor body damage that does not affect safe driving, the renter continues to use the vehicle until the end of the rental period. If the vehicle sustains serious damage and cannot be safely driven, the rental company will provide a replacement vehicle if available, or reserves the right to terminate the rental agreement if no replacement is available. - DRIVING OUTSIDE RENTAL AREA
KOH SAMUI RENTALS - leaving the island is prohibited PHUKET RENTALS - travel outside the rental area must be agreed in advance before booking the vehicle. Depending on the destination and duration of the trip, an additional fee may apply. If the renter leaves the rental area without prior approval, a penalty will be charged upon return of the vehicle. The amount of the penalty depends on the rental company and the distance traveled. IF TRAVEL IS APPROVED No service support is provided outside the rental area. The renter is responsible for resolving any issues independently. Assistance is available only by phone. In case of breakdowns or technical issues, the renter must immediately inform the rental company. If repairs are required, the renter pays. Reimbursement is possible only with valid receipts and if the issue was not caused by the renter. In case of an accident, the renter must contact the rental company and report the incident (see the ACCIDENT section above). If the vehicle becomes undrivable as a result of the accident, a replacement will be provided only if available and for an additional fee depending on the distance from the incident location. Towing services are paid by the renter. If no replacement vehicle is available, the booking will be canceled and no refund will be issued for unused rental days.
The highway speed limit is 100 km/h. If, after the rental period ends, the rental company receives a notification of a traffic violation committed by the renter, the renter agrees to pay the fine.
During peak dates (December 23 – January 7), long-distance travel is not permitted.
Travel outside Thailand is not permitted.
- TRAFFIC RULES
At intersections, turning left on a red light is allowed if you do not interfere with other road users and/or if there is a corresponding sign. At T-intersections, it is allowed to go straight from the left lane on a red light if you do not interfere with other road users and/or if there is a corresponding sign. Parking is prohibited along curbs painted red-white or yellow-white. Pay attention to other “no parking” signs. Violations result in a fine, which must be paid by the renter. If your wheel is clamped: You must go to the police station of the area where the car is parked and pay the fine. The wheel will be unlocked within 15 minutes. Do not park in taxi-designated areas. They may damage the vehicle. Any damage will be the renter’s responsibility. Observe speed limits. Many roads are equipped with cameras. Crossing a solid yellow center line is allowed. Unofficially, crossing a solid white or double solid line is sometimes tolerated (officially NOT allowed). If an accident occurs during such a maneuver, you will be at fault. If you want another driver to let you pass, flash your headlights. At roundabouts, vehicles already in the roundabout have priority. Driving under the influence of alcohol is strictly prohibited. An open container of alcohol is not allowed in the car, even if a passenger is drinking. The legal limit is 0.05% or 0.5 g/L. If you need to stop suddenly, turn on your hazard lights. The vehicle behind you will not attempt to overtake and this helps prevent accidents. - APPROXIMATE FINES
Driving without an international driving permit - 1,000–2,000 THB. Running a red light - 1,000 THB. Driving in the wrong lane (oncoming traffic) - 1,000 THB. Parking in a prohibited area - 500 THB. Driving under the influence - 5,000–20,000 THB or up to one year of imprisonment. Speeding - up to 5,000 THB. Seat belt not fastened - 1,000 THB.